PAYMENT & SHIPPING
A note about merchandise: most items are one or few of a kind. All are made in America by me. If you'd like quantities of an item, don't hesitate to contact me- I may be able to accommodate your request. Commission and wholesale inquiries are welcome! Shop Created by Renée without creating an account or automatically opting in to mailing lists. No need to log in or register to complete a purchase!
All of my item listings include size and color information, in addition to item descriptions. However, if you have questions or concerns about an item, please contact me (be sure to indicate specifically which item(s) you are inquiring about) prior to purchasing, and I will do my best to provide whatever information I can to help you make an informed purchase.
Some items in my shop are available on a MADE to ORDER basis, which means the item is created once an order and payment is received for the item. Turnaround times may vary, and are detailed within item listings. Contact me with any questions about items/turnaround times prior to placing your order. Made to order items sometimes change status as inventory becomes available, and when it does, listings are updated to reflect this. Made to order items are a great opportunity to request customization!
click to make a custom request
Custom orders/commissions/wholesale: For special orders, I create a reserved listing for you to add to your shopping cart and proceed through checkout as with ready to ship orders. For orders under $100, payment in full is required prior to start of the project. For projects over $100, I require a non-refundable 50% deposit prior to starting to allow me to purchase materials for your project. Your deposit funds your project. In transactions involving deposits, once the project is complete, I will invoice you for the remaining balance. Custom orders ship once final balance payments/transactions are completed/posted.
Credit cards, Paypal, and Created by Renée gift cards are accepted for custom orders. Learn more about Created by Renée gift cards here. ALL customers (ready-to-ship and custom) receive notification when their order has shipped.
PROCESSED SECURELY THROUGH BRAINTREE PAYMENTS
Credit card payments are processed securely by Braintree. Please note that during checkout, you may notice a field that asks for an "Issue Number". If you do not know the issue date for your card, you may leave the "Issue Number" field blank and proceed through checkout. For security, an expiration date is required, however, to complete your payment. Also, you may notice a field that asks for "Security Number".
This is also known as the (often 3-4 digit) CVV, CVN, or CVC. For your protection, checkout with a credit card requires this code to verify that you are the actual cardholder. The number can be found on the front or back of your card, depending on which major credit card you are using.
If you opt to submit payment via Paypal, your payment is processed through their secure checkout. Please note, if you select "eCheck" payment via Paypal, there is a processing time of 7-10 days before your payment posts. Once Paypal completes this processing, your order will ship. Other forms of payment submitted through Paypal typically process instantly.
Please feel free to contact me if you need assistance with these or any other aspects of checkout. You will receive a confirmation email upon receipt of your order and payment, and a follow up message once your order has shipped.
Gift cards Electronic gift cards in amounts from $10 to $300 are available here. An electronic gift card with a unique code is emailed (within 24 hours of payment clearance) to your recipient. Alternately, a printed certificate may be mailed (via USPS) to the recipient for an additional $3.00 fee. Gift cards for this shop may be applied to one purchase or used for multiple purchases until they reach a $0 balance. Lost or stolen gift cards may be replaced for the value remaining on the card, if any. Contact me with the recipient name associated with the card to allow me to void the original card code and provide a new gift card code and balance via email. There will be a $3.00 fee to mail a replacement gift card via USPS. Find gift cards here.
*Due to payment processor requirements, cards expire within 1 year from date of purchase. Feel free to contact me at email@example.com with any questions regarding redemption of gift cards. Learn more about Created by Renée gift cards here.
track a shipment
SHIPPING I offer free first class shipping within the continental U.S. Orders are shipped via USPS, and can be tracked on the USPS website using the tracking number provided in your shipment notification.
Expedited shipping is available at checkout (expedited fees apply) for items up to 13 oz. Orders weighing 1 lb or more automatically ship Priority (due to carrier terms) with no extra fees.
All orders ship within 48 hours of receipt/successful payment posting. Customers receive a shipment notification with tracking number (or customs form number for international orders) when orders ship. You can track your order by pasting your tracking number into the USPS website. In the event your payment is held by your financial institution, I will inform you, and ship once the payment successfully posts.
All items ship from Lawrenceville Georgia.
US destinations up to 13 oz - USPS First Class
over 13 oz - USPS Priority
International: up to 13 oz - USPS International First Class
over 13 oz - USPS International Priority
*Please note: Though I ship orders within 48 hours of payment posting, international orders can sometimes take up to 4-6 weeks to arrive. If you need expedited shipping, select the Priority shipping option at checkout. Fees for shipping upgrades will apply. I offer free shipping within the US, and flat rate shipping for international customers. Rates are calculated at checkout based on ship-to address and type of delivery chosen.
Please note, due to customs and postal restrictions, I am currently unable to ship to Asia and the Middle East.
Thank you for understanding.
I do my best to ensure your order is packed with great care and attention to ensuring it arrives safely at its destination, so order with confidence. Learn more here.
*** Please be sure to indicate the correct shipping address, if different, in notes to me when ordering (don't forget this detail if you're ordering a gift to be shipped directly to the recipient!). *Please note, costs to reship items for which an incorrect "ship to" address was provided are the responsibility of the customer, and will be invoiced prior to reshipment to a correct address. Thank you for understanding.
*** Please also indicate so if the merchandise is a gift, and include any personal note you wish enclosed, in which case I will carefully gift wrap and add your sentiment. Gift wrapping is a complimentary service I offer upon request.
International customers are responsible for any customs fees, taxes, and duties associated with shipping & purchasing to their respective countries, should they be assessed. For specific information please refer to your local customs agency.
Rush processing is available upon request, otherwise allow up to 48 hours for order processing prior to shipping. Shipping transit time varies by country, so please allow from 1 to 8 weeks.
GEORGIA SALES TAX
A 8% sales tax will be added to orders shipped to Georgia addresses.
updated January 2023